AWS Emergency Support

The stability of your AWS platform is vital. Downtime is not an option. UKFast’s team of world class AWS certified engineers, ClearCloud, provide emergency support for AWS in an instant, specialising in the quick and effective resolution of AWS issues so you can get back to running your business.

We partner with your technical team to gain a comprehensive understanding of your AWS solution and provide the AWS emergency support required. This equips us to provide tailored assistance that ensures your AWS solution is stabilised and secured according to AWS Well-Architected Framework.

AWS emergency support is commonly used for large scale launches and infrastructure migrations.

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Emergency Response

Less than 15 minutes

Urgent Response

Less than 1 hour

Standard Response

Less than 4 hours

Access to AWS emergency support in an instant

AWS emergency support ensures you have you quick and easy access to your AWS team with our enterprise-grade, 15 minute response SLA and instant messaging service.

This enables us to collaborate directly with your team, providing everything from emergency support to proactive advice when building and deploying environments. We also ensure that all the heavy-lifting is taken care of, including monitoring, patching and security.

Which AWS services does UKFast support?

Amazon Web Services

UKFast provides emergency support for the full suite of AWS services, including:

  • Amazon EC2 Container Service (ECS)
  • Amazon Virtual Private Cloud (VPC)
  • Amazon Redshift
  • Amazon ECS for Kubernetes (EKS)
  • AWS CloudHSM
  • Amazon DynamoDB
  • Amazon EC2
  • Amazon Simple Storage Service
  • Amazon CloudFront
  • AWS CloudFormation
  • Amazon RDS
  • AWS Lambda

Let's talk

Speak to an AWS emergency support expert now on 0800 458 4545

Speak to an AWS expert

What great emergency support means to us

Tech teams should no longer operate in silos in any organisation, but work in unity with every department. The UKFast POD System epitomises this concept and enables us to provide a truly enterprise-grade emergency support offering for AWS, while you focus on innovating and growing your business quickly in an optimised environment.

Our fully managed customer emergency support offering integrates the knowledge of our AWS specialists with UKFast’s in-house developed, intelligent call-routing system to ensure you always get through to someone that knows you and your solution.

AWS POD System

Speak to an AWS expert on 0800 458 4545 or request a callback

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Start your AWS journey

Wherever you are on your AWS adoption journey, our AWS team help you:

  • Assess your application for AWS readiness
  • Design a well-architected AWS solution
  • Migrate your application to AWS
  • Optimise your AWS application continuously

Request more information today or call us on 0800 458 4545 now.

Certifications and Industry Compliance

Crown Commercial Service
Cyber Essentials
Carbon Neutral
ISO 9001
ISO 27001

Your solution is only ever housed in our government and ISO-certified, ultra-secure data centres managed by security cleared personnel. And as an exclusively UK-based company, hosting with UKFast offers guaranteed data sovereignty. UKFast is a government approved supplier through the G-Cloud 11 framework.