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About UKFast

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Why Choose UKFast?

UK-Based and Family Built

UKFast is the UK's largest privately-owned hosting provider with over 16 years' experience in cloud and dedicated hosting. Our focus is on providing the highest levels of service and earning life-long loyalty from our customers.

Faster

Our aim is to help you achieve your business goals, faster. We focus on speed in everything we do; whether it's in being the first to market with new innovations, running our network or answering your call within 3 rings.

Ultra-Secure

Our data centres are ISO 27001 certified, PCI-compliant and secured to UK government IL4 standards, which ensures your solution is protected by exceptional levels of security at all times. Plus our solutions are protected by a Cisco ASA Firewall as standard.

100% Uptime Guaranteed

We know how important it is that your business is always online, which is why we have invested in fully-owned Tier 3 standard data centres, enterprise-grade infrastructure and our own super-fast network, giving us complete control of the end-to-end process.

More Reasons to Choose Us

SLA Agreements

  • 100% network uptime guarantee
  • 24/7/365 expert, UK-based support
  • Every call answered within 3 rings
  • Account manager & support pod dedicated to you
  • Support from SC cleared level 3 technicians
  • Total control through the MyUKFast client portal

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Certifications

  • ISO 27001:2013 Information Security Management System
  • ISO 14001:2015 Environment Management System
  • ISO 9001:2008 Quality Management System
  • PCI Data Security Standards (PCI DSS)
  • NIC EIC approved contractor
  • In the process of being CESG and PGA accredited

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Award-Winning Support

direct access

Direct Access

We guarantee direct, instant access to our level-three certified engineers, without automated menus, giving you the hassle-free support that you need, at the time you need it most. Plus we guarantee to answer your call within 3 rings.

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your personal pod

Your Personal Pod

From day one you’re assigned a dedicated support ‘pod’ made up of pod experience managers and technical specialists. This ensures you always get straight through to someone who knows you and your solution, saving you both stress and time.

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direct access

Customer Satisfaction

Our Net Promoter Score (NPS) enables us to see how happy our clients are with our performance. We're incredibly proud of our industry-leading and award-winning customer service and believe our NPS score reflects this passion.

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Client Success Stories

Chester Zoo

Chester Zoo

  • Website pages load in under 0.1 seconds
  • Dedicated server, dedicated firewall
  • 1GB of guaranteed bandwidth

 

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Results Faster

Approved Food

  • Site can handle peaks in traffic
  • Now reaps the benefits of national media coverage
  • Ranked top 3 eCommerce site for speed

 

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Speak to a Hosting Specialist

Call 0800 458 4545 or Get in Touch

Want to find out more about UKFast?

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