Why Choose UKFast?
We're UK-Based and Family Built
UKFast is the largest privately-owned hosting provider in the UK. We've earned over 18 years experience in cloud technology and dedicated hosting. Our focus is providing the highest levels of service possible and earning life-long loyalty from our customers.
A Focus on Speed
We focus on speed in everything we do; whether that’s aiming to be the first to market with a new innovation or answering your call within three rings. Our aim is to help you to achieve your business goals faster.
Ultra-Secure
Our data centres are ISO 27001 certified, PCI-compliant and secured to UK government IL4 standards, ensuring your solution is protected by exceptional levels of security, all the time. Plus, our solutions are protected by a Cisco ASA Firewall as standard.
100% Network Uptime Guaranteed
We know how important it is that your business is always online, which is why we have invested in fully-owned Tier 3 standard data centres, enterprise-grade infrastructure and our own super-fast network, giving us guaranteed control of the end-to-end process.
Zero Compromise when Securing Your Data
PROsecure™ is our comprehensive security suite, built to ensure your business is protected against all manner of cyber-threats.
Award-Winning Support
Direct Access
We guarantee direct, instant access to our level-three certified engineers, without automated menus, giving you the hassle-free support that you need, at the time you need it most. Plus we guarantee to answer your call within three rings.
Your Personal Pod
From day one you’re assigned a dedicated support ‘pod’ made up of service managers and technical specialists. This ensures you always get straight through to someone who knows you and your solution, saving you both stress and time.
Customer Satisfaction
Our Net Promoter Score (NPS) enables us to see how happy our clients are with our performance. We're incredibly proud of our industry-leading and award-winning customer service and believe our NPS score reflects this passion.
SLA Agreements
- 100% network uptime guarantee
- 24/7/365 expert, UK-based support
- Every call answered within 3 rings
- Account manager & support pod dedicated to you
- Support from SC-cleared level 3 technicians
- Total control through the MyUKFast client portal
Certifications
- ISO 27001:2013 Information Security Management System
- ISO 14001:2015 Environment Management System
- ISO 9001:2008 Quality Management System
- PCI Data Security Standards (PCI DSS)
- NIC EIC approved contractor
- In the process of being CESG and PGA accredited
Our NPS - Unrivalled Customer Service
NPS is widely used in the hosting industry. At UKFast we pride ourselves on having an NPS which is consistently over +70. This means that our customers are 10 times happier than average: in the UK, the industry average rarely gets above +10, as UK hosting companies perform notoriously badly on customer service.
Unlike, most UK hosting companies, we’re so proud of our NPS score that we post it live on our website!
+79.48 NPS
Client Success Stories
Chester Zoo
- Website pages load in under 0.1 seconds
- Dedicated server, dedicated firewall
- 1GB of guaranteed bandwidth
Approved Food
- Site can handle peaks in traffic
- Now reaps the benefits of national media coverage
- Ranked top 3 eCommerce site for speed
