About US
We are one of the UK's leading hosting and colocation providers, supplying dedicated server hosting, critical application hosting, and cloud hosting solutions. We own, manage and operate the UKFast data centre complex, with over 30,000 sq. ft. of enterprise-grade, ISO-certified facilities.
All of our hosting solutions are designed to help your business grow. We offer 24/7/365 support and dedicated account management as standard. We're exceptionally proud of the standard and continuity of service we provide; it's what sets us apart from other providers.
Why Choose UKFast?
We're UK-Based and Family Built
UKFast is the largest privately-owned hosting provider in the UK. We've earned over 16 years experience in cloud technology and dedicated hosting. Our focus is providing the highest levels of service possible and earning life-long loyalty from our customers.
A Focus on Speed
We focus on speed in everything we do; whether that’s aiming to be the first to market with a new innovation or answering your call within three rings. Our aim is to help you to achieve your business goals faster.
Ultra-Secure
Our data centres are ISO 27001 certified, PCI-compliant and secured to UK government IL4 standards, which ensures your solution is protected by exceptional levels of security, all the time. Plus, our solutions are protected by a Cisco ASA Firewall as standard.
100% Uptime Guaranteed
We know how important it is that your business is always online, which is why we have invested in fully-owned Tier 3 standard data centres, enterprise-grade infrastructure and our own super-fast network, giving us guaranteed control of the end-to-end process.
SLA Agreements
- 100% network uptime guarantee
- 24/7/365 expert, UK-based support
- Every call answered within 3 rings
- Account manager & support pod dedicated to you
- Support from SC-cleared level 3 technicians
- Total control through the MyUKFast client portal
Certifications
- ISO 27001:2013 Information Security Management System
- ISO 14001:2015 Environment Management System
- ISO 9001:2008 Quality Management System
- PCI Data Security Standards (PCI DSS)
- NIC EIC approved contractor
- In the process of being CESG and PGA accredited
Award-Winning Support
Direct Access
We guarantee direct, instant access to our level-three certified engineers, without automated menus, giving you the hassle-free support that you need, at the time you need it most. Plus we guarantee to answer your call within three rings.
Your Personal Pod
From day one you’re assigned a dedicated support ‘pod’ made up of service managers and technical specialists. This ensures you always get straight through to someone who knows you and your solution, saving you both stress and time.
Customer Satisfaction
Our Net Promoter Score (NPS) enables us to see how happy our clients are with our performance. We're incredibly proud of our industry-leading and award-winning customer service and believe our NPS score reflects this passion.
Modern Leadership
Leadership from Lawrence Jones
Are you up for the challenge? Lawrence Jones' leadership style breaks conventions; inspiring and challenging those around him. Lawrence mentors and inspires huge numbers of people including professional athletes, musicians, fellow entrepreneurs.
UKFast's Directors
UKFast is still led by its original founders Lawrence and Gail Jones. Joining them on the UKFast board are the experienced professionals who have contributed to our growth and now provide leadership to the business.
Client Success Stories
Chester Zoo
- Website pages load in under 0.1 seconds
- Dedicated server, dedicated firewall
- 1GB of guaranteed bandwidth
Approved Food
- Site can handle peaks in traffic
- Now reaps the benefits of national media coverage
- Ranked top 3 eCommerce site for speed
