Poor service standards not acceptable in 2010

As websites have become increasingly important to business, often the primary source of revenue and lead generation, web hosting has become a business critical service.

However, many businesses are experiencing the frustrations of lost business and growth impediment associated with poor standards of website hosting.

• 49% of Fortune 500 companies experience at least 1.6 hrs downtime per week
• Downtime cost UK business more than £2.7billion in 2009
• Google is penalising websites for downtime
• 47% of all companies surveyed, rated service from their hosting provider as "less than good"
• 74% of website owners state their current host takes no time to understand their business

It is no surprise therefore that sourcing a reliable, proactive hosting partner is a top priority for business owners and IT professionals this year. In fact 91% of UK businesses are now demanding professionally qualified, UK based, rapid response hosting engineers available 24/7 as a minimum standard.

The 'Best' service saves companies £millions

With 1.5million businesses on the internet in the UK, the web is an extremely competitive environment and great companies are now recognising the importance of choosing a business class hosting provider with the technical infrastructure and professional qualifications to protect their brand and accelerate growth.

With almost 300,000 domains on our network, why is UKFast the fastest growing hosting provider in the UK? Here are just a few reasons why companies on the UKFast network are growing at twice the national average:

• ISPA Best Business Customer Service winner 2009
• ISPA Best Hosting Provider winner, 4 consecutive years
• IT Industry Awards finalist for Promoting IT Professionalism, 2009
• IT Infrastructure Product of the Year, 2009 IT Industry Award finalist
• Sunday Times Tech Track 100, fastest growing companies 2009
• £1 million best-in-class infrastructure technology investment
• £5 million data centre investment in 2010
• Fastest hosting network in the UK

Don't just take our word for it

The rate at which companies are joining the UKFast network and our extremely high retention rates speak for themselves. However, you don't have to just take our word for it.

• 96% of UKFast customers rate their customer satisfaction as Good or Very Good
• UKFast customer satisfaction is double the industry average
• Read what our customers say about their experience with UKFast
• Read reviews of UKFast on industry body websites
• View independent uptime & performance testing statisctics

To build a successful business, you need like minded partners. There has never been a better time to establish a relationship with a professional, reputable hosting provider who will protect and grow your business over the long term.

If you have a new project, want to make this an exceptional year for business, or would just like some sound advice from a hosting expert, call us today on 0800 093 7065 for a no obligation chat.

Host your new project with UKFast, call us today on 0800 093 7065 and experience dynamic support request a hosting quote online.

UKFast is twice as good as other hosting providers

Poor customer service is cited as the second biggest reason that businesses seek a new hosting provider, in fact 47% of companies rate their current host as less than good.

At UKFast we know you need a strong team behind you delivering straight-forward intuitive support and in a crisis; we understand how important it is for you to be able to speak to someone immediately, as a result 96% of UKFast customers rate their satisfaction as good or very good.

From the start UKFast's focus has been to deliver high quality hosting solutions with particular attention to customer service excellence, we provide dynamic support.

For this reason we don't use automated telephone messaging systems and our UK based support team is available 24/7. Nor do we believe in overseas call centres or premium rate lines. Our free phone number and 'three rings and you're in' policy remains a firm favourite with clients, and is highly recognised. Industry body ISPA stated that it is "this commitment to customer service and support that means UKFast 'wins (Best Hosting Provider) hands down'."

Our team is selected to be passionate, innovative, supportive, dynamic and professional at all teams; 70% of our team is customer facing because we know great hosting means incredible service.

How does your current host compare?

• Is technical support available 24/7?
• Is it free to call?
• Can your host guarantee to answer calls within 3 rings?
• Is support based in the UK?
• Are the phones answered by Level 3 Windows and Linux engineers who design and install solutions?
• And what about performance guarantees? A strong service level agreement provides peace of mind for your business. UKFast's comprehensive SLA is further supported by a feature-rich security package as standard.

As the ISPAs 2009 Best Customer Service winner UKFast is focussed on our clients and providing the optimum support for their individual needs.

Experience dynamic support, call UKFast today 0800 458 4545 or request a quote online

Don't just take our word for it!

Hosting is a critical business service, downtime costs UK businesses more than £2.7 billion plus if Google can't find your site, lost rankings.

Choosing a hosting provider you can rely is paramount to succeed on the web, the most competitive selling environment of recent times.

UKFast was born out of a desire to improve the internet industry. Twenty-five per cent of our resource goes into R&D initiatives to ensure solutions keep our clients ahead of the game. It's not enough to follow in the footsteps of other businesses. Our people are the inspiration behind the technology that keeps us at the pioneering edge.But don't just take our word for it:

"UKFast is a unique, wonderful and fast service provider. The support team does a fantastic job setting up, maintain and monitoring all our dedicated servers."	"The service provided by UKFast has been excellent at every stage. Every advisor I've dealt with has gone the extra mile to help. You would be mad not to choose UKFast!"	"Our transition to UKFast was incredibly easy and dispelled all worries about moving to a new host."	"UKFast are one of those rare companies that you only find once in a while, a company who are as passionate about our business as they are about their own. It's that drive that has set them apart from the competition and has allowed us to concentrate on what we do best".	"Flexible solutions and exceptional support, UKFast makes us feel like the only customer that matters. "

2010 is the time to build a long term relationship with a professional, reputable hosting provider recognised as the best by its customers and industry experts alike. By moving to UKFast you're making the right choice for your business.

Host your new project with UKFast, call us today on 0800 458 4545 and experience dynamic support request a hosting quote online

Award winning customer service

UKFast's awards provide further evidence that we are committed to delivering performance, reliability and care to all our customers; and that we are getting it right.

ISPA - "The level of support that UKFast offered its customers was superior to that of the other entrants". The judges were particularly "impressed with the innovative ways in which UKFast engaged with its customers, such as hosting events and through its film department".

ISPA - "UKFast can cater for the hosting requirements of any business. It was felt that UKFast can provide good security and tech support with a solid awareness of the applications necessary to run a successful business."

The 2009 The Sunday Times Tech Track 100 places UKFast 38th in the nationwide list, 3rd in the North West and top in Manchester

The 2008 Deloitte Technology Fast50 shows the country's quickest-growing technology companies and places UKFast at No.28.

UKFast was a finalist in the categories of Promoting IT Professionalism and IT Infrastructure Product of the Year. We were nominated for our work in accelerating the delivery of internet speed in its infrastructure and for organisational excellence in promoting professionalism in the IT industry.

Furthermore independent testing confirms UKFast's industry leading performance, as the UK's fastest and most reliable business host. See Webperf graph below:

Accelerate your website, call UKFast today 0800 458 4545 or request a quote online

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