Your Future is Our Business
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Support0208 045 49440800 230 0032

Our Support Difference

We know you need a strong team behind you delivering straight-forward intuitive support and in a crisis and we understand how important it is for you to be able to speak to someone immediately. As a result 96% of our customers rate their satisfaction as good or very good.

Award winning customer service

From the start our focus has been to deliver high quality hosting solutions with particular attention to customer service excellence.

For this reason we don't use automated telephone messaging systems and our UK based support team is available 24/7, nor do we believe in overseas call centres or premium rate lines.

Our free phone number and 'three rings and you're in' policy remains a firm favourite with our clients, and is highly recognised. Industry body ISPA stated that it is "this commitment to customer service and support that means UKFast 'wins Best Hosting Provider hands down".

Key UKFast support features:

  • 24/7 support
  • No call centres
  • Free phone number
  • '3 rings and in' policy
  • Windows & Linux experts
  • UK based support
  • 15 mins rapid response time
  • 100% network uptime
  • 1hr hardware replacement
    (free of charge for life of the machine).


Standard security package:

  • Managed Cisco firewall protection
  • Server maintenance and patch updates as standard
  • McAfee anti-virus protection
  • Annual security audits
  • Traffic routing via a Cisco anomaly detector
    and traffic analysis.


Quality people - peace of mind:

  • 25% of resources invested R&D
  • 70% of staff are customer facing
  • 100% of staff are UK based
  • 100% of staff Level 3 Engineers
  • 70% of Linux engineers RHCE Qualified
  • Dedicated Account Manager for every server customer.



Our team is selected to be passionate, innovative, supportive, dynamic and professional at all times. In fact 70% of our team is customer facing because we know great hosting means incredible service. We are focussed on our clients and providing the optimum support for their individual needs.