We know you need a strong team behind you in a crisis, delivering straight-forward intuitive support. We understand how important it is for you to be able to speak to someone immediately, that's why we promise that our highly-qualified engineers answer your call within three rings 24/7/365. As a result 96% of our customers rate their satisfaction as good or very good.
From day one, our focus has been to deliver the highest standard of hosting solutions alongside customer service excellence.
For this reason we don't use automated telephone messaging systems and our UK-based support team is available 24/7, nor do we believe in overseas call centres or premium rate lines.
Our freephone number and 'three rings and you're in' policy sets us aside from other hosting companies. And with no scripted answers or automated messages we ensure you that get the tailored support that you need - hassle free.
Every member of our team is recruited to be passionate, innovative, supportive, dynamic and professional at all times. More than 70% of our staff are customer-facing to ensure that you can get reach the support that you need, when you need it.
Your request is now being dealt with and you should receive a call back from one of our hosting specialist's shortly.