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Current Status 09/02/2010

All services are working 100%
SafeDNS re-launch 04/02/2010

A new SafeDNS service is due to go live on the 5th of Feb 2010.

Engineers are scheduling in the work for Friday 5th February between the hours of 01:00 and 03:00. During this time service will remain unaffected as we bring the new system online before decommissioning the old one.

The control panel and API will remain unavailable until around 10 am on the 5th whilst the platform is monitored to ensure the migration has completed successfully.

If after this work has been completed, you notice any issues then please raise a support request via normal methods.

Update @ 03:24

The new SafeDNS interface has been launched, the upgrade was a success.

If you have any dns related issues with domains you host within our SafeDNS system then please contact support via your normal method.

In the unlikely event of a problem, here are instructions for creating and submitting a ticket via our Priority Support system. This will enable us to address your query as efficiently and effectively as possible.

  • Click on the support link on your control panel - your personal details will be completed already.
  • Got to support tab
  • Go to PSS
  • Choose the type of service you are submitting the query about e.g. domain/server/database or general query
  • Select the domain name, or server IP your ticket is about
  • Choose the level of request / notification
  • Describe details of your request / notification
  • Submit the ticket - it will be handled by a Technical advisor
  • When telephoning technical support, please quote your ticket reference number, so the team member can bring up your details and give you an accurate order status.

To speak to a member of our Dynamic Support team immediately, please call us free on: 0800 230 0032.

For information on UKFast and some of our other services, please click the links below.

To contact us, either call us free on 0800 458 4545 or fill in our online contact form

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