Current Status	03/09/2010
All services are working 100%
Manoc 1 Power Outage	27/08/2010
We are currently performing a further investigation into a power bar that had affected a single Rack within the Manoc 1 datacentre. Full power has been returned and all services affected have returned to a full working state. In the unlikely event you are still experiencing any technical difficulties with your solution. Please do raise a call with the UKFast technical support team on 0800 230 0032 and an engineer will be able to assist you further.

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In the unlikely event of a problem, here are instructions for creating and submitting a ticket via our Priority Support system. This will enable us to address your query as efficiently and effectively as possible.

• Click on the support link on your control panel - your personal details will be completed already.
• Got to the Support tab
• Go to PSS
• Choose the type of service you are submitting the query about e.g. domain/server/database or general query
• Select the domain name, or server IP your ticket is about
• Choose the level of request / notification
• Describe details of your request / notification
• Submit the ticket - it will be handled by a Technical advisor
• When telephoning technical support, please quote your ticket reference number, so the team member can bring up your details and give you an accurate order status.

To speak to a member of our Dynamic Support team immediately, please call us free on: 0800 230 0032.

For information on UKFast and some of our other services, please click the links below.

• Client Testimonials
• About Us
• Dynamic Support™
• UKFast Awards
• FAQs