With the security of our network well in hand, our other priority focus for 2005 is on the improvement of our services. With the UKFast brand becoming well known, we are constantly taking on new clients and our primary focus is to make sure that our systems excel under new and renewed demand. Currently our most exciting service advancements are coming from our Research and Development team. You may have noticed that over the last few years our systems have enabled you to control your systems more and more. In order to stay on top, we have employed 4 new members of staff, from qualified engineers to PHP programmers who will design gadgets such as our brand new Online Invoice Query forms. Our goal is to allow you as much control over your own system as possible, whilst making sure that any time you need us to play a more active role, we are on hand to assist. As of April, we are making this more possible by extending the hours of technical support. Unless you’re business is residing on one of our dedicated servers, you will no doubt be limited to our office hours support system. As part of our commitment to Customer Care, you will now be able to access our qualified technicians from 8am-8pm.
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Great new offer – Pick off a UKFast techie with a sniper rifle.

Have you got involved in online gaming yet? If not, perhaps you’ve been living in a hut in some South Korean backwater. Although, that’s unlikely as online gaming is a national obsession in that part of the world. And it’s fast becoming that way over here as well.
In the past, top selling games would shift up to 300,000 copies in the UK. This February, the new World of Warcraft game sold 400,000 copies in its first 2 days proving the renewed popularity.
UKFast have been quick to get in on the act. Technical Director, Neil Lathwood is making a name for himself as ‘laf’ on UKFast’s Counter Strike Source gaming servers.
I got ‘laf’ to talk me through the basics. “You need; an Internet connection (has to be broadband really) a legit copy of the game, and the URL of a gaming server – our gaming server! The next step is to sign up to the gaming server and prepare to blow fellow gamers to pieces.”
Paul Warner, Junior Technical Administrator likes to unwind with Counter Strike. “There’s nothing like it. It might not seem so, but you’ll find it really relaxing!”
Of course you don’t have to join a game peppered with gratuitous violence, but veterans of the circuit will tell you that they are definitely the best. And it’s certainly not an all male pursuit either. In the UK women make up a quarter of the total gamers. One of the nets most visible female ‘clans’ is the PMS team, short for Psychotic Men Slayerz. Apparently, falling in love with someone you meet online while annihilating them with a lightening gun is no longer unheard of!
The UKFast servers are performing exceptionally well. After only two months Neil’s servers are subscribed to by over 8000 gamers and rank in the top 100 (out of over 8500). Each game takes up to 28 players and those unable to join immediately wait patiently in line to unleash their online ability.
The first thing you notice as an outsider to this sport is the community feeling. Gamers know each other by reputation and have their own ‘tags’ that they spray on virtual walls. Father Ted jokes with Spidey as he blows Brain Potter up with a grenade. There are even professional commentators and World championships. There’s big money to be made at the top.
For now though, I'll ease myself in by escaping occasionally to a virtual world, with friends around the globe and fatal bullet wounds that translate to marginal blows to the ego. Some folk are less happy though. Perhaps we’ll leave the last word to a Gaming widow; “I believe he is addicted to online gaming and that is the cause of his depression and restlessness.”
Nah, lets give it to a gamer from Bristol who would prefer to remain nameless. “When I was made redundant I told my partner I had a new job for three months whilst every day I played EverQuest from 7:30am till 5:00pm. When she came home I pretended I had just got in and was able to justify playing it all evening as well!”
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Spotlight on the client - Promoting performers with KMC and GetintoJazz

Many of our clients work in the Internet sector but we also have a number of long standing clients from other business sectors. This week, I take the opportunity to look at companies who promote performing talent online.
Three years ago most performers agencies in London sent actor’s CVs by fax, chased leads on the telephone and contacted clients by post. In 2001 I worked with a London agent who could see no reason why the Internet would ever be of use to her.
At this time in Manchester, Kay Hilton was talking to UKFast about building a Website and improving her email at KMC Agencies. Four years later we still host www.kmcagencies.co.uk and it’s a great looking website. KMC provide an interactive experience for people looking for actors as well as actors looking to be represented.
The site has proved an excellent way of alleviating staff workload and Kay appreciates the part it plays in the business. “Two key aspects are our clients’ biographies and our news section. Both are constantly updated, providing information about all the work undertaken by our clients. Our website gives us visibility in an extremely competitive market, and is an indispensable part of the business.”
And it really is a competitive market. The UK has well over 100 actors agencies and with more than 30,000 performers appearing in Spotlight (the definitive directory) there’s just not enough work to go round.
On the other side of Manchester Lucy Power is the dynamite behind another stylish arts resources site. www.getintojazz.com works in conjunction with the Manchester Jazz Festival. “The aim is to complement the existing National website developed and hosted by Jazz Services,” enthuses Lucy.
“We are bringing together artists, promoters, venues, educators and audiences by providing a virtual forum for discussion, information concerning all aspects of jazz activity, and a directory of relevant resources on a regional level. Such a task would not be possible without the Web and UKFast provide us with a network that allows our easy to navigate, yet labyrinthian site to function seamlessly.”
As the site improves and more and more venues place their listing up, the hits are also rising month on month. Lucy’s vision is that in time the site will service not only Manchester but the Northwest as a whole. The response to the site suggests that Lucy has made as shrewd a decision about her online solutions as Kay has and development beyond Manchester seems like a future guarantee for both of them.
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