Frequently Asked Questions

Do you offer 24 hour support?
Does UKFast provide support for databases?
How do I use your priority support system?

Do you offer 24 hour support?

Yes and, unlike many of our competitors, its totally free and unlimited - you can contact us by phone, email and pss. When choosing a hosting partner, it's important not to be seduced by low prices. You should always check whether they charge for 24-hour support, because otherwise you could be left with a hefty, unexpected bill next time your server crashes. With UKFast you can enjoy the total confidence that whatever the time, night or day, if your system goes down our skilled technicians will be on-site to resolve problems - and at no extra cost to your business.

Simply ring 0800 230 0032. and our support team will answer your questions between 8 - 8 pm Monday- Friday. After 8pm we have a dedicated email system and emergency support line for dedicated server clients, the number for this can be found in your control panel.

Does UKFast provide support for databases?

With all database systems we provide technical support and nightly backup to give you peace of mind. Out technical department can be contacted on 0800 230 0032.

How do I use your priority support system?

You can find out more about our highly regarded support team by clicking the support centre link and about priority support.