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0161 215 3700 0800 458 4545
Support
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Supporting Your Solution

eCloud® Flex Support

Choose a Support Level:

Basic

What is it:

Support for infrastructure issues and general advice

Support Type:

Online business hours support via MyUKFast

API Support:

-

SLA:

-

Account Management:

-

Developer

What is it:

We're there when you need us, from infrastructure issues to help getting up and running with APIs

Support Type:

Online 24/7 support via MyUKFast

API Support:

API integration advice

SLA:

24 Hour SLA*

Account Management:

-

Business

What is it:

Part of the team, like anyone else in your business just pick up the phone we're here to help.

Support Type:

Online support via MyUKFast. Phone support during office hours.

API Support:

API integration advice

SLA:

24 Hour SLA*

Account Management:

Account Management Team

Enterprise

What is it:

Priority assistance and access to senior support engineers and solution architects to get the most out of your solution.

Support Type:

24/7 support via MyUKFast and phone

API Support:

API integration advice and assistance from senior developers

SLA:

15 minute SLA*

Account Management:

Dedicated Account Manager

Infrastructure/Solution Planning with Solution Architects

Speak to a Cloud Specialist

Call 0800 458 4545 or Get in Touch