Award Winning Support

We realise a successful hosting solution is not just about the hardware, you need a strong, helpful team behind you delivering straight-forward intuitive support around-the-clock.

Direct access

We understand how important it is for you to be able to speak to a technical expert immediately when you need to, especially in a crisis. For this reason you get direct, instant access to our level 3 certified engineers without any automated telephone messaging system in sight.

Our support is fully managed as standard; this means you will receive fast and helpful assistance from our professionally qualified UK based engineers. As part of your support package we also include services such as change management and server monitoring, something usually available at greater costs elsewhere.

Not only that, but our highly trained account management team are also on hand to help and offer advice when you need it ensuring you your solution runs at its optimum performance.

We know you need a strong team behind you delivering straight-forward intuitive support.

Don't just take our word for it

We are the fastest growing hosting provider in the UK. Here are just a few reasons why companies are choosing to
host with us:

• Great Place to Work UK's Best Workplaces 2011
• £5million data centre investment in 2011
• One of the fastest hosting networks in the UK
• Sunday Times Tech Track 100, fastest growing companies 2011
• ISPA Best Business Customer Service winner
• ISPA Best Hosting Provider winner, 4 consecutive years
• Greater Manchester Chamber Innovation Award, 2011
• £1million best-in-class infrastructure technology investment.

The number of companies joining our network is phenomenal. And our retention rates speak for themselves. However, you don't have to just take our word for it:

• 96 per cent of UKFast customers rate their customer satisfaction as good or very good
• UKFast customer satisfaction is double the industry average
• Read what our customers say about their experience with UKFast.