Envirofone cultivates a strong online presence with help from UKFast

Mobile phones are intrinsic to everyday life. But what happens to your old model every time you upgrade? That's where the expertise of Envirofone comes in. Part of the award-winning Eazyfone group, Envirofone's internet business based on the recycling of old mobiles has grown to dominate its niche online.

Client challenge

Experiencing rapid growth Searching for an ISP with a similar company ethos Solely internet based

The UKFast solution

A scalable hosting platform Award winning support and relationship building

Client benefits

A reliable online solution as business grows Guaranteed 100% network uptime Dedicated account manager

With a website attracting 6000 unique users each day, Envirofone needed a hosting provider that could offer advanced resilience, superior customer care and a scalable solution. So they turned to UKFast.

The most powerful solution for success on the internet

Envirofone's success comes from the exploitation of internet-based communication. The process provides recyclers with feedback at every stage of the trade-in cycle, from the moment their phone arrives to their receipt of cash or credit. It is critical that the website is available at all times of the day. UKFast allows Envirofones's customers to benefit from the most secure service by providing backups and firewalls of the highest calibre.

"With multiple users online our hosting needed to be both powerful and agile," says Eazyfone's managing director. "Our solution from UKFast has evolved from a single-server configuration to a load balanced solution where traffic is distributed across servers, so the load is spread and each user gets the bandwidth they need."

Sourcing quality customer care is key

A high standard of customer service is one of the cornerstones of Envirofone's business and to maintain this high level they required an ISP that matched their ethos. UKFast has won awards based on their customer service and their SLA includes features such as 24-hour emergency telephone support. Envirofone has constant access to level three technical support staff.

Building a steadfast relationship with UKFast

UKFast extends beyond the virtual world when it comes to building steadfast relationships. Envirofone benefits from a dedicated account manager to look after any queries they may have. Plus, as sponsors of Sale Sharks and Airwaves Ducati, UKFast is able to offer corporate hospitality events of a high calibre.

Envirofone's MD has attended the rugby on numerous occasions. "It's a great evening out, a chance to meet the team at UKFast and get to know one another better," he said. "I'd advise all clients to take advantage of UKFast hospitality, even if rugby isn't your speciality it's still worth it for an enjoyable night's entertainment."

Scalable hosting solution facilitates growth

The mobile phone recycling scheme has grown ahead of all expectations and Envirofone required a flexible host who could respond quickly to their needs. The scalable solution offered by UKFast handles Envirofone's rapidly growing traffic as they expand their customer base. The improved scalability also ensures that Envirofone retain the ability to grow and develop as the UK's number one online mobile phone recycling site.

UKFast provide a load balanced solution with no single point failure to ensure no single device is overwhelmed, guaranteeing that Envirofone remain online constantly.

Find out more about hosting with UKFast

Is your business is growing quickly and looking to build relationships? Call our team of hosting specialists to find a scalable solution for you. Call us now on 0800 458 4545, or request more information on scalable hosting with dynamic support.