In 2009, UKFast was named the ISPA's Best Business Customer Service provider and now we want you to find out why.
We are offering a 6-month continuous Health Check for your website and we're even throwing in a MyUKFast account for you too!
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Our commitment to providing the very best customer service goes back to the company's very beginnings when our MD Lawrence Jones found himself dissatisfied by his hosting provider at the time.
Since then, customer service has been central to UKFast's philosophy and we have put a number of steps in place to ensure we provide the industry's best customer experience including our Dynamic Support®. Sign up today for your FREE Health Check.
| Our Dynamic Support includes: | Our standard SLA (Service Level Agreement) guarantees: |
| 24/7/365 Level 3 support | 15 mins rapid response time |
| Free phone support number - 0800 230 0032 | 1 hour hardware replacement (free of charge for life of the machine!) |
| '3 rings and you're in' policy | Labour and parts warranty and replacement |
| No call centres - we put you straight through to engineers | 100% network uptime |
| Dedicated Windows & Linux support teams | 24-hour emergency support including escalation process |
| 100% UK based support | Sign Up for Your Free Health Check Today |
Simple, we recruit the best! UKFast is a great believer in the power of people which is why we focus heavily on employing quality people.
Thanks to the high standards of our staff, we are able to ensure there is a Dedicated Account Manager for every customer. Our workforce is 100% UK based, they are Level 3 engineers and 70% of them are customer facing.
Our culture of training people and investing in our workforce, has earned UKFast Investors In People status and put us amongst "The Times Top 100 Companies To Work For" in the UK.
Thanks to this approach, UKFast has won 6 ISPA awards in the last 5 years including Best Hosting Provider and Best Customer Service.
So, why don't you see how good our services is for yourself and register for your FREE 6-month Health Check report.
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